Since opening its doors in 2004, Crossroads Hospice Thrift Store has become a beloved shopping destination in the Tri-Cities. As Operations Manager Samantha Maddalozzo explains, the store has grown into much more than just a retail outlet—it is a hub for community engagement, charity, and sustainability. “We offer something that high-priced department stores can't—affordable, quality items with a purpose,” says Samantha. Unlike other thrift stores, Crossroads stands out for its mission-driven approach, with all proceeds going to support the Crossroads Hospice Society.

Genevieve Kyle-Lefebvre – Local Journalism Initiative

While it is one of the few charity thrift stores in Coquitlam, Crossroads distinguishes itself through its connection to hospice care. Shoppers can expect a warm, welcoming atmosphere and personalized customer service when visiting. “Our volunteers take pride in ensuring that everyone who walks through the door feels valued,” Samantha shares. This commitment to customer care, combined with a focus on affordability, is central to Crossroads’ identity.

In addition to offering a wide range of goods, from clothing to household items, every purchase and donation supports the Crossroads Hospice Society, which provides vital services to individuals with life-limiting illnesses and their families. The organization offers palliative care, grief support, and counseling, making a tangible difference in the lives of those in need.

Crossroads Thrift Store also plays an essential role in environmental sustainability. By encouraging the reuse of donated goods, the store helps divert tons of material from landfills each year, promoting a greener future for the Tri-Cities. “We’re not just a store,” Samantha adds. “We’re part of a larger mission—to help people and the planet.”

Over the years, countless stories have emerged of the positive impact the store has had on the local community, whether through offering low-cost goods to those in need or creating a sense of purpose for volunteers. Tri-Cities residents can continue to support the store by donating items, shopping there, or volunteering their time. “Every little bit helps,” Samantha says, “and together, we can continue to support Crossroads Hospice Society’s mission and make a difference.”